Returns & Exchanges
At Aedes Perfumery, we strive for your complete satisfaction with our curated selection of fine fragrances. If you are not entirely pleased with your purchase, we accept returns of unopened and unused items in their original packaging within 14 days of delivery.
Initiate Request
Contact our customer service team via email or our online portal to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the unopened product in its original box with all protective materials to ensure it arrives at our boutique in pristine condition.
Shipping
Affix the provided return label or ship the package using a trackable carrier to our New York City gallery address.
Inspection and Refund
Once our specialists verify the item's condition, we will issue a full refund to your original payment method, excluding initial shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing